Terms and Conditions of Use

5.1 Subscription plans

LexyAI provides its services exclusively through monthly paid subscriptions. The plans available at the time of the last update of these T&C are as follows:

LexyAi reserves the right to modify the prices and features of plans, notifying Users at least thirty (30) days before any changes take effect on active subscriptions.

5.2 Free trial period

LexyAI offers a free trial period of fourteen (14) calendar days to new Users subscribing to a plan for the first time. During this period the User may use the service with the credits allocated to their selected plan at no charge.

The free trial is subject, fully and irrevocably, to the following conditions:

• a)One-time only per identity. The free trial period may only be enjoyed once per natural or legal person, regardless of the number of accounts created, the email addresses used, or any other identifying data. LexyAi employs technical mechanisms — including the recording of cryptographically derived identifiers from the email address — to detect and block repeated use of free trials. Any attempt to circumvent this restriction by creating multiple accounts or using alternative email addresses constitutes a breach of these T&C and may result in the immediate and permanent suspension of all accounts involved, as well as the exercise of any applicable legal action.
• b)Payment method required. A valid payment method (credit or debit card) must be provided to activate the trial period. No charge will be made during the trial period. The payment method will be stored for automatic billing at the end of the trial period, unless the User cancels beforehand.
• c)Automatic conversion to paid subscription. If the User does not cancel the subscription before the 14-day trial period ends, the plan will automatically convert to a monthly paid subscription and the full price of the selected plan will be charged to the registered payment method at the start of the first billing cycle. The User will receive an email notification at least three (3) days before the first charge.
• d)Cancellation during the trial. The User may cancel the subscription at any time during the trial period at no cost, via the Settings > Subscription and billing section of their account. Cancellation during the trial period has the following effects: access to the subscribed plan's features will cease at the end of the trial period, and any remaining analysis credits will be cancelled and reset to zero (0) when the trial ends.

5.3 Billing and automatic renewal

Subscriptions are billed monthly and in advance, at the start of each billing cycle. The billing cycle begins on the date of the first effective charge — i.e., at the end of the trial period or, where no trial applies, on the date of subscription.

The subscription renews automatically at the start of each monthly cycle for the same period and at the price then in force, unless the User cancels it in accordance with clause 5.5. LexyAi will send a reminder notification to the registered email address prior to each renewal.

The User is responsible for keeping the payment method registered in their account up to date. Inability to process a charge due to causes attributable to the User (incorrect payment details, insufficient funds, expired card, etc.) shall not release the User from their payment obligations.

5.4 Analysis credits system

Each active subscription plan grants the User a set number of analysis credits per monthly billing cycle. Each complete contract analysis consumes one (1) credit. The credits system is subject to the following rules, which the User expressly accepts:

• a)Non-accumulation of credits between cycles. Unused credits at the end of each monthly billing cycle do not accumulate or carry over to the next cycle under any circumstances. At the start of each new billing cycle, the credit balance is automatically reset to the number of credits for the subscribed plan, regardless of any remaining balance from the previous cycle. The User expressly waives any claim arising from unused credits at the close of a monthly cycle.
• b)No monetary value. Analysis credits are virtual service units. They have no monetary value, cannot be exchanged for cash, are non-transferable to third parties, and are non-refundable under any circumstances, except where mandatory law expressly requires otherwise.
• c)Credits at the end of the trial period. During the trial period the User will have the number of credits corresponding to the selected plan. If the trial period ends without renewal — whether because the User cancelled, because payment could not be processed for any reason, or for any other cause — the remaining credits will be immediately cancelled and the balance reset to zero (0). No financial compensation will be provided for cancelled credits.
• d)Credits on subscription cancellation. When the User cancels an active paid subscription, unused credits will remain available until the end of the already-paid billing period. At the end of that period, remaining credits will be cancelled and the balance reset to zero (0), with no entitlement to financial compensation.
• e)Service reactivation. Recovering analysis credits following a cancellation or plan expiry requires subscribing to a new plan, generating a new complete billing cycle and allocating credits in accordance with the new plan. Previously cancelled credits are not recoverable under any circumstances.

5.5 Cancellation

The User may cancel their subscription at any time via the Settings > Subscription and billing section of their account, or by contacting customer support at soporte@lexyai.app.

Cancellation has the following effects, which the User expressly accepts:

• i.The subscription will remain active until the last day of the current billing period, with no pro-rata refund for the remaining time.
• ii.At the end of the current billing period, access to the subscribed plan's features will cease and unused credits will be cancelled, resetting the balance to zero (0). No refund will be made for unused credits.
• iii.The User's plan will automatically revert to the no-active-subscription tier (“Free”), with no analysis credits available.
• iv.Previously completed analyses stored in the account will remain accessible, unless the User deletes their account.

5.6 Failed payment and service suspension

If the monthly charge cannot be collected due to causes attributable to the User, LexyAi will proceed as follows:

• 1.Up to three (3) additional automated collection attempts will be made in the days following the due date.
• 2.If payment definitively fails after retries, the subscription will be automatically cancelled, access to the plan's features will cease, and any remaining credits will be cancelled, resetting the balance to zero (0).
• 3.The User will receive an email notification informing them of the failed payment and the cancellation of the subscription.

Reactivation of the service will require the User to subscribe to a new plan, generating a new complete billing cycle and the allocation of new credits in accordance with the selected plan. The User shall have no right to recover credits cancelled as a result of failed payment.

5.7 Plan changes

The User may change their subscription plan at any time from the Settings section, subject to the following rules:

• a)Upgrade: Upgrading to a higher plan takes immediate effect. A pro-rated charge for the price difference for the remaining days of the current billing cycle will be generated, and the additional credits corresponding to the difference between the new plan and the previous one will be allocated.
• b)Downgrade: Downgrading to a lower plan takes effect at the start of the next billing cycle. Until that date the User will retain the higher plan and its corresponding credits. At the start of the new cycle, the credit balance will be reset to the number of credits of the new plan, with no accumulation of unused credits from the previous cycle.
• c)Changes during the trial period: Plan changes requested during the free trial period take immediate effect at no additional charge. The credit balance is reset to the number of credits corresponding to the newly selected plan.

5.8 Refund policy and right of withdrawal

In accordance with Article 103(a) of Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Protection of Consumers and Users, the User expressly acknowledges and agrees that, upon beginning to use analysis credits — whether during the trial period or under a paid plan — they consent to the immediate performance of the digital services contract and waive their right of withdrawal in respect of analyses already carried out and credits already consumed.

Notwithstanding the above, LexyAi will consider refund requests on a case-by-case basis, at its sole discretion and without this creating any precedent, in duly evidenced exceptional circumstances. Such requests must be submitted to soporte@lexyai.app within a maximum of fourteen (14) calendar days from the date of the charge in question, accompanied by a detailed description of the reason. LexyAi has no legal obligation to refund unused credits or unused subscription periods, except where expressly required by applicable law.

5.9 Custom Enterprise Plan

In addition to the standard subscription plans set out in clause 5.1, LexyAi offers the possibility of contracting a Custom Enterprise Plan, designed for organisations or users with advanced usage needs, high volumes of analysis, or integration, customisation or support requirements that exceed the features of the available standard plans. The Enterprise Plan is not a pre-configured product and its terms are determined on an individual basis. The following rules govern the Enterprise modality in full and on a non-waivable basis:

• a)Enquiry process. The interested party must submit a detailed request outlining their requirements — estimated analysis volume, required features, technical integrations, expected service level and any other relevant specifications — to ventas@lexyai.app. LexyAi will acknowledge receipt of each request within a reasonable timeframe, without this implying any commitment to submit a proposal.
• b)No obligation to quote. LexyAi will review each request received and will use reasonable efforts to provide a tailored commercial proposal. However, LexyAi assumes no obligation to submit a quotation in response to any Enterprise Plan enquiry, and may decline any contracting proposal without justification and without this giving rise to any right of claim, compensation or indemnity in favour of the applicant.
• c)Individualised quotation. Should LexyAi decide to submit a proposal, it will be formalised in a written individualised quotation detailing the price, payment terms, agreement duration, volume of contracted services, service level (SLA) and any other applicable specific conditions. The quotation will be valid for thirty (30) calendar days from its date of issue, unless a different period is expressly stated. If the quotation is not accepted in writing within that period, it will lapse and LexyAi will have no obligation to maintain the quoted terms.
• d)Billing and payments. The billing and payment conditions of the Enterprise Plan shall be established on an individual basis in the quotation or in the specific contract signed between the parties. Enterprise Plan payments are not processed through LexyAI's standard payment system and may be made by commercial invoice, bank transfer or other payment methods agreed in writing. Failure to meet agreed payment deadlines shall entitle LexyAi to suspend access to the service and terminate the contract with immediate effect.
• e)Credits and service usage. The volume of analyses, credits, concurrent accesses and other usage parameters of the Enterprise Plan shall be those expressly agreed in each contract. All matters not specifically regulated in the contract shall be governed on a supplementary basis by the general rules on credits set out in clause 5.4 of these T&C.
• f)Trial period. The Enterprise Plan does not include a free trial period. Any technical demonstration or evaluation period prior to contracting must be expressly agreed in writing between the parties, and shall be subject to the conditions established in such prior agreement.
• g)Applicable contractual framework. The Enterprise Plan shall be formalised by entering into a specific contract between LexyAi and the client. That specific contract shall take precedence over these T&C in all matters it expressly regulates. All matters not provided for in the specific contract shall be governed on a supplementary basis by these T&C.